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Dear Customer,

Changes in our privacy policy

I am writing to you to inform you of changes in our privacy policy and in how we propose to use your personal data.  You have probably heard the phrase ‘personal data’ a lot recently in relation to privacy and the new GDPR legislation. So that you know exactly what we mean when we use this phrase, it relates to the following data: Your name and address including phone number, your email address (if you have supplied this to us), your purchasing and browsing history with us. There are more details on the personal data we store in our privacy policy.

3rd party direct mail: change of legal basis for processing.

We are going to change this from Consent, which meant you had to opt-in to receive 3rd party offers, to legitimate interest, which means you can opt-out of these offers but we will assume under legitimate interest that we can send you these offers otherwise. We have consulted with the Information Commissioner before making this change. You can opt out of 3rd party direct mail at any time by emailing ccare@thompson-morgan.com or calling 0333 400 0033.

Profiling: new use of personal data.

We plan to include the personal we have on you to build some profiles of our customers that we can use to surface product adverts and gardening hints and tips to you online and on social media. We will also use the profiles we build to develop automated email communications with you based very specifically on the products you have bought or are interested in. This is part of our long term plan to reduce the amount of catalogues that we send out, the advantage of using profiles is that we can talk to you about the products you are specifically interested in. You can opt out of profiling at any time by emailing ccare@thompson-morgan.com or calling 0333 400 0033.

Social media: new use of personal data.

We want to stay in touch with you on social media, as we already do online via our websites and advertising. The process we use to do this is called custom audiences, using this technique we deliver product adverts and gardening information to you via Facebook and Twitter, if you use those platforms. Again this is part of our long-term plan to cut down on catalogue printing and reflects the general movement of our customers towards electronic shopping. You can opt out of social media at any time by emailing ccare@thompson-morgan.com or calling 0333 400 0033.

New subcontractors to process personal data: these are Facebook (based in the UK), and Twitter. You can find out more about them in our privacy policy at www.thompson-morgan.com/cookies-privacy-policy.

Yours sincerely

Thompson & Morgan